Frequently Asked Questions
Everything you need to know about ClickEngine. Can't find what you're looking for?Contact our support team.
Getting Started
How do I get started with ClickEngine?
Getting started is easy! Sign up for a free trial, connect your ad accounts, and we'll guide you through the setup process. No technical expertise required.
What ad platforms do you support?
We support all major advertising platforms including Google Ads, Meta Ads (Facebook & Instagram), Bing Ads, LinkedIn Ads, Pinterest Ads, Reddit Ads, Snapchat Ads, TikTok Ads, X Ads (Twitter), and CRM integrations.
Do I need to replace my existing tracking?
No! ClickEngine works alongside your existing tracking. We enhance your attribution without disrupting your current setup.
How long does setup take?
Most users are up and running within 5-10 minutes. Our guided setup walks you through connecting your accounts and configuring your goals.
Attribution & Tracking
How is ClickEngine different from Google Analytics?
Google Analytics focuses on website behavior, while ClickEngine tracks the complete lead journey from ad click to conversion. We provide first-party, multi-touch attribution specifically designed for lead-driven businesses.
What attribution models do you support?
We support First-touch, Last-touch, Linear, and Time-decay attribution models. You can also create custom attribution rules based on your business needs.
Can you track offline conversions?
Yes! ClickEngine integrates with popular CRM platforms to track offline conversions including phone calls, appointments, and sales that happen outside your website.
How accurate is the attribution?
Our attribution accuracy is typically 95%+ for properly configured accounts. We use multiple tracking methods including server-side tracking and cookie-less attribution for maximum accuracy.
Pricing & Billing
Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features. No credit card required to get started.
Can I change plans anytime?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
What happens if I exceed my lead limits?
If you exceed your monthly lead limit, we'll notify you and give you options to upgrade your plan or purchase additional leads at a discounted rate.
Do you offer annual discounts?
Yes! Save 20% when you choose annual billing on any plan. This applies to both monthly and annual plans.
Security & Privacy
Is my data secure?
Absolutely. We use enterprise-grade security with SOC 2 compliance, encrypted data transmission, and secure cloud infrastructure. Your data is never sold to third parties.
Do you comply with privacy regulations?
Yes, we fully comply with GDPR, CCPA, and other privacy regulations. We use first-party data collection and give you full control over your data.
Can I export my data?
Yes! You can export all your data at any time. We also provide API access for custom integrations and automated data exports.
What about cookie consent?
ClickEngine works with all major cookie consent platforms. We respect user privacy choices and can be configured to comply with your consent management requirements.
Support & Training
What kind of support do you provide?
We offer email support for all plans, with priority support for Growth and Enterprise customers. Response times vary by plan (2-24 hours).
Do you offer training?
Yes! We provide comprehensive documentation, video tutorials, and personalized onboarding sessions. Enterprise customers also get dedicated success managers.
Can I get a demo?
Absolutely! We offer personalized demos tailored to your specific needs and use cases. Book a demo to see how ClickEngine can transform your attribution.
What if I need custom features?
Our Enterprise plan includes custom integrations and features. For other plans, you can submit feature requests, and we'll consider them for our roadmap.